Cosmetics Online Sales Policy

1. Product Authenticity

We sell 100% authentic cosmetic products only.

All products are sourced directly from manufacturers or authorized distributors.

We do not sell opened, used, or tampered products.

Products close to expiration are clearly disclosed on the product page.

2. Product Information Disclosure

Each product listing includes accurate and complete information, including:

Product name

Net weight or volume

Full ingredient list

Directions for use

Country of origin

Lot number (Batch No.)

Expiration date or Period After Opening (PAO)

Warnings and storage instructions

We do not make any medical or therapeutic claims. All descriptions comply with FDA, Amazon, and Shopify policies.

3. Pricing & Promotions

All prices are listed in USD.

Taxes and shipping fees are calculated at checkout.

Promotional discounts, coupon codes, and special offers are subject to stated terms and conditions.

Orders placed due to pricing or system errors may be canceled.

4. Orders & Payments

An order confirmation email is sent once payment is completed.

We accept approved payment methods provided on our website.

Orders suspected of fraud may be delayed or canceled.

5. Shipping Policy

Orders are typically shipped within 1–3 business days after payment confirmation.

Shipping delays may occur due to weather, carrier issues, or high-volume periods.

All cosmetic products are securely packaged to prevent damage during transit.

6. Returns, Exchanges & Refunds

Due to the hygienic nature of cosmetic products, returns for change of mind are not accepted.

Returns or refunds are accepted only in the following cases:

Damaged items upon arrival

Incorrect items shipped

Defective products

Customers must contact us within 3 days of delivery with photos for verification.

Approved cases will be processed as a replacement or refund.

7. Hygiene & Safety Disclaimer

All products are shipped new and unopened.

Skin reactions may vary by individual; this does not constitute grounds for a refund.

Customers with sensitive skin are advised to conduct a patch test before use.

8. Legal Compliance & Liability

We comply with applicable U.S. FDA regulations and e-commerce laws.

We are not responsible for adverse reactions resulting from improper use or individual sensitivity.

This policy is subject to change without prior notice.

9. Customer Support

For questions or concerns, please contact our customer service team.

Business hours: Monday–Friday (excluding holidays)