환불 정책
[Return/Exchange Procedure]
1. Return & Exchange Period
Returns and exchanges may be requested within 7 days of delivery.
Requests made after 7 days will not be accepted.
2. Eligibility for Returns & Exchanges
To be eligible, items must be:
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Unused, unopened, and in original condition
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In original packaging
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Accompanied by proof of purchase
Please do not return items directly to the manufacturer.
3. Non-Returnable Items
For health, safety, and hygiene reasons, the following items are non-returnable and non-refundable:
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Fresh or refrigerated foods
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Perishable goods
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Pre-order or made-to-order items once processed
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Opened, used, or tampered cosmetic products
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Personal care or hygiene products
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Gift cards
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Downloadable software
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Items with damaged or removed packaging, seals, or tags
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Partially used or consumed items
Refunds for these items are granted only at our discretion, unless required by law.
4. Accepted Return / Refund Cases
Returns or refunds are accepted only if:
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The item arrived damaged
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An incorrect item was shipped
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The product is defective
Customers must contact us within 3 days of delivery with:
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Order number
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Email address
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Clear photos of the product and packaging
Approved requests will be processed as a replacement or refund.
5. How to Request a Return or Exchange
Please contact us via:
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Email: megamart@malways.com
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Phone: +1-678-646-1496
6. Shipping Costs
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Return shipping costs are the customer’s responsibility unless the return is due to our error
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Shipping fees are non-refundable
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For items over $75, we recommend using a trackable shipping service or shipping insurance
Return Address:
2106 Pleasant Hill Rd., Duluth, GA 30096, United States
7. Refunds
Once the returned item is received and inspected:
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You will be notified by email of approval or rejection
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Approved refunds will be issued to the original payment method
8. Sale Items
Sale or discounted items are final sale and are not eligible for refunds.
9. Exchanges
Exchanges are available only for defective or damaged items, subject to verification.
10. Gifts
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Approved gift returns will receive store credit
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If the item was not marked as a gift, the refund will be issued to the original purchaser
11. Cosmetics Policy
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All cosmetic products sold are 100% authentic
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Products are shipped new and unopened
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Due to hygiene reasons, cosmetic items are not returnable for change of mind
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Individual skin reactions do not qualify for refunds
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Customers are advised to perform a patch test before use
12. Orders, Pricing & Payments
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All prices are listed in USD
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Taxes and shipping fees are calculated at checkout
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Promotional offers are subject to stated terms
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Orders placed due to system or pricing errors may be canceled
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Fraud-suspected orders may be delayed or canceled
13. Shipping Policy
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Orders ship within 1–3 business days after payment confirmation
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Delays may occur due to carrier issues, weather, or peak seasons
14. Legal Compliance
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We comply with applicable U.S. FDA and e-commerce regulations
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We are not responsible for misuse or individual allergic reactions
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This policy may be updated without prior notice
15. Contact Information
📧 megamart@malways.com
📞 +1-678-646-1496
Business Hours: Monday–Friday (excluding holidays)